FAQ

All orders are shipped with tracking the next business day, no exceptions.

Once shipped it can take anywhere from 3-7 business days for you to receive your order, often times faster if you are on the east coast. If you have chosen an upgraded shipping option at checkout, the transit times should be displayed to you when you chose the shipping option.

Please reach out to us as soon as possible and email us via our contact us page and we will get back to you ASAP. If your order has already shipped you are able to request a return through our automated returns portal and will be able to send the item back to us within 30 days of receiving it for a full refund.

This is because we use calculated live rates. The costs that you see are based directly on the cost it will be to ship the item, given the weight. This means that you pay exactly how much it will take to ship via that service and there is no chance that we are able to overcharge you.

Step 1: Take a deep breath, we will make sure you get your item, even if we have to ship another one at no cost to you.

Step 2: Contact us via our Contact Us form and we will get back to you within 24-48 hours on what the next steps are, please make sure to have your order number handy so we can help you as fast as possible.